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Frequently Asked Questions

  • What are the terms and conditions of use for SendOn?

  • Click here for our Terms and Conditions.

  • What items are prohibited from shipping?

  • Neither MaltaPost nor its UK partners check the contents of items, and therefore, neither may be held liable for any deficiency on the part of the original supplier. You are to ensure that items ordered are eligilble for shipping to Malta. If the item is refused by the airport/other authorities, the costs incurred on sending back the item to retailer , you will be liable to pay the returns costs. It is your responsibility to ensure that the ordered items may be legally and safely imported into Malta. Valuable items, hazardous and liquid materials and Lithium batteries (unless inside a device) cannot be accepted. Goods classified as dangerous or which are considered to be prohibited materials for carriage are not allowed to be shipped via SendON. Please view the full list and description here. Also please refer to Mail terms and condition here.

  • I lost my password, what shall I do?

  • You may change your password by clickinghere.

  • Is it possible to use another name?

  • You may only use the name you used upon registration. If items arrive with a name other than your registered name, we won't be able to ship the item.