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Frequently Asked Questions

  • How can I pay for deliveries?

  • Payment will be affected upon delivery. It is important to check the SendOn Rate Calculator before using the service and before proceeding to the online purchase.

  • Can I start shopping immediately once I have signed up?

  • Yes you can start shopping straight away after signing up.

  • Is my SendOn address valid in the UK?

  • The SendOn address is a valid UK address. It is the address of MaltaPost’s Hub in UK.

  • Should I insert my Personal Code in the shipping address?

  • Upon placing the order online you need to ensure that your name, immediately followed by the unique user identifier, is correctly entered together with the UK delivery address supplied by MaltaPost. The Malta address is to be used solely for credit card verification or initial registration with a ‘broker’ such as PayPal. The address should be entered as follows: Name Surname CODE Unit 12, The Heathrow Estate, Silver Jubilee Way, Hounslow, Greater London TW4 6NF UNITED KINGDOM. The personal code is your unique identifier. MaltaPost relies on the Personal code to be able to deliver the item to you. MaltaPost shall not be held liable for mis-/non-delivery of items received without the Personal code.
     
    Here is a sample of how your SendOn Address will look like:
    Joseph Borg JB001_MT
    Unit 12, The Heathrow Estate,
    Silver Jubilee Way,
    Hounslow, Greater London
    UK
    TW4 6NF