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Frequently Asked Questions

  • Can I use the SendOn UK Address to purchase from any online store?

  • You can use your SendOn UK address to purchase from UK and EU online stores.

  • Can I use my SendOn address to purchase goods from outside the UK?

  • You may only use your SendOn address to purchasenon-dutiable items from within the European Union or whose contents are non-dutiable. Items from outside the European Union will be sent back to vendor. This also applies if the item is suspected damaged.

  • Are duty and taxes included in the rates?

  • SendOn rates do not include duty or taxes. Items that require duty to be paid will will not be accepted in the UK .These will be sent back to the retailer.

  • Who does MaltaPost partner with when delivering parcels through SendOn?

  • We work with the best postal operators in the business to ensure that your item is forwarded to you safely and in the fastest way possible.